Who we are
This website, netcoolbase.com, is operated by N.E.W. Mechanical LLC, 1021 Mayer St, Menasha, WI 54952 (“we”, “us”, “our”). We are responsible for the personal information described in this policy. You can reach us at support@netcoolbase.com or +1 920-850-3902.
Information we collect
Information you give us
When you use the site survey form, call, email or message us, we receive the details you choose to provide. Typically that is your name, company or facility name, email address, phone number, the service and facility type you select, and a description of your equipment or issue.
Information collected automatically
Like most websites, our hosting server records technical data when pages are requested: IP address, browser type, device and operating system, the page requested, the referring page and the date and time. These logs are used for security and to keep the site working.
Advertising and referral data
Because this is a paid advertorial, links may carry identifiers that tell the advertiser or a partner that a visit or enquiry came through this website. These identifiers are used to attribute and pay for referrals.
How we use information
- To respond to your request, arrange a site survey and prepare a proposal
- To provide and manage services you have engaged us for
- To operate, secure and improve this website
- To attribute referrals under advertising and affiliate arrangements
- To meet legal, tax, accounting and regulatory obligations and to protect our legal rights
We do not use the information you submit for automated decisions that have legal or similarly significant effects on you.
The contact form
The site survey form on this website checks your entries in your browser and shows a confirmation on the page. Please use the phone, email or WhatsApp details shown on the page to make sure your request reaches us. Information you send through those channels is handled as described in this policy.
Cookies and similar technologies
This website does not set advertising or analytics cookies of its own. Fonts are loaded from Google Fonts, which means your browser connects to Google servers and your IP address is disclosed to Google under Google’s own privacy policy. If third-party tracking is added in the future, this policy will be updated first. You can block or delete cookies through your browser settings.
How we share information
We share personal information only where needed: with service providers who host the website or support our communications and business systems, with subcontractors involved in delivering a service you requested, with advertising or affiliate partners to the extent needed to attribute referrals, and with authorities where the law requires it. We do not sell personal information for money.
Retention
Enquiries that don’t lead to work are kept only as long as needed to respond and follow up, then deleted. Records relating to services provided are kept for as long as needed for warranty, legal, tax and regulatory purposes. Server logs are kept for a limited period for security.
Security
We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your California privacy rights (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act as amended by the California Privacy Rights Act may give you the right to:
- Know what categories and specific pieces of personal information we have collected about you, the sources, the purposes and the categories of third parties we share it with
- Request deletion of personal information we hold about you, subject to legal exceptions
- Request correction of inaccurate personal information
- Opt out of the “sale” or “sharing” of personal information for cross-context behavioral advertising
- Limit the use of sensitive personal information (we do not intentionally collect sensitive personal information through this website)
- Not be discriminated against for exercising these rights
Referral identifiers used to attribute advertorial traffic could be treated as “sharing” under California law. You may opt out by emailing us with the subject line “Do Not Sell or Share”. We also honor Global Privacy Control signals sent by your browser as a valid opt-out request.
To exercise a right, contact us using the details above. We will verify your request by matching the information you provide with what we hold, and we respond within the time the law allows. You may use an authorized agent, who must provide written evidence of your authorization.
Other US state privacy laws
Residents of other states with consumer privacy laws, such as Colorado, Connecticut, Virginia, Texas and others, may have similar rights to access, correct, delete and opt out. Contact us and we will handle your request under the law that applies to you. If we decline a request, you may appeal by replying to our decision.
Children
This website is aimed at businesses and is not directed to children under 13. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The “last updated” date in the operator details shows when it was last changed.